Faults

About Faults:

A fault is a type of alert that can be generated by the control system. A fault indicates an active problem that requires a resolution. 

For guidance on resolving faults see here: How to resolve a fault – ArcSett.

Navigation:

In order to view your active faults, you can navigate by:

1. Access the panel interface
2. Click the fault icon in the bottom centre of the dashboard
3. Login to the panel via the 6 digit pin code
4. This will now display the alerts page with the active faults

Understanding Faults:

There are certain rules and pieces of logic set up in the system which will cause a fault to be generated for you to check. Once generated, the number of active faults will be presented on the dashboard.

Once generated, the alert is there to stay until you are ready to supress it. You need to notify us here at ArcSett to supress the alert for you. It can be supressed for a period of time between 1 minute and 60 days. The particular alert will then not regenerate (if the problem still exists) until the suppression period runs out.

There are three main types of fault.

Sensor Faults

There are currently two scenarios under which a sensor fault is generated.

1. An internal sensor is no longer sending data. In this scenario, the sensor should be physically checked by an engineer to work out why, and then once fixed, the alert can be supressed. In some cases we are able to reset the sensor remotely. 
2. The external sensor is no longer sending data. Again, the sensor and cabling need to be physically checked, but in the meantime, the system defaults to using data from the weather API so that an external temperature is still available for the system to use.

Offline Faults

In this scenario, the panel can no longer communicate with an outstation. This is usually due to a lack of power to the outstation, but could also indicate a break in cabling.

First, check if, when you go into the browse menu, the outstation is still reporting as offline. If it is not, contact our team to clear the fault. always remember to click the refresh button in the top right, just to make sure you are seeing the most up-to-date information.

Second, check to see if the heater has been switched off, and check the power source to the outstation. If the outstation power light (top light) is on, but on the browse menu the outstation is still offline, then you need to get in touch with our team and we will work with you to fix this.

Lockout Faults

This indicates that the feed from the heater to the outstation has disappeared.

In the real world, the system is asking the heater to provide heat through the outstation, but we see no voltage on the AC input line, indicating that the heater is not actually providing heat. This means there is a problem with the heater itself. Usually it’s gone into “safety” mode or “lockout”. There will be a lockout switch on the heater itself which needs to be pressed to bring it back to life. On the browse menu on the panel, you’ll see the status light lit up green to say we are calling for heat (status of the relay is closed), but the output light is not green (there is no voltage output on the AC line), indicating that the heater is not providing heat. 

Your first course of action would be to reset the lockout on the heater. Remember to contact our team if you need further assistance, or if you want to clear any of the faults.