How to renew and/or enter a service agreement

Article Summary:

In order to get the latest software updates, security patches and ArcSett benefits, it is important for customers to be in an active service agreement. You can renew, or enter into a service agreement by speaking to one of the ArcSett team. Please reach out to us at [e-mail] to discuss further. 

Introduction:

This article will explain more about our service agreements and how to enter into one. 

For information about our service packages see: Service packages – ArcSett.

Navigation:

In order to check if you are in an active service agreement you can contact us at [e-mail]. 

Renew a Service Agreement:

Our Service Agreements (often known as our service packages), are annual agreements that provide ongoing software and other service related benefits concerned with the Energy Controls installed at site. 

For information about our service packages see: Service packages – ArcSett.

Renewing a service agreement:

To renew an active service agreement you simply need to speak with us about a new quote and any changes in the package benefits. We will typically contact you 1-3 months before renewal to ensure you are fully aware of service details changes. 

If you would like details in advance of this time range, you can get in touch with us at [e-mail]. 

Entering into a new service agreement: 

If you are not currently in an active service agreement, you can get in touch with us now to re-enter. 

Please contact our support team at [e-mail].